A cornerstone of Antylia Scientific is our strong commitment to customer satisfaction. This is met by our dedication to deliver quality products, services, and manufacture top proprietary products without compromise. This is delivered through years of expertise, embedding a quality mindset and quality management system for one common goal-to earn customers' trust every day. To build and keep this trust, Antylia Scientific pledges to provide the following:
Globally, Antylia Scientific is one team engaged to ensure our quality goals remain at the excellence customers deserve and have come to expect.
1. Management Responsibility / Document & Data Control
2. Contract Review
4. Product ID & Traceability / Inspection & Test / Inspection & Test Status
5. Handling, Storage, Packaging, Preservation & Delivery
6. Control of Customer Supplied Product / Servicing - InnoCal
7. Control of Inspection, Measuring & Test Equipment - InnoCal
8. Control of Nonconforming Product / Corrective & Preventive Action
9. Control of Quality Records / Training / Continuous Improvement
10. Design Control / Process Control / Statistical Techniques
We measure customer satisfaction monthly and refer to this measurement as our Customer Allegiance Score (CAS).
This program consists of the Allegiance Response Team (ART), made up of members of key departments and they meet quarterly to:
If you have additional questions that are not addressed in this profile, you may send them to me directly.
Sr. Regulatory Compliance & Quality, Manager