Help

For help outside China — see regional office hours -->

 

In Canada

In Germany

In India

In the United Kingdom

Within the US

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Returns & cancellations

We stand behind our products—Guaranteed! Contact us if you are not satisfied. See our No Hassle Return Policy.

Shipping policy

We will determine the most expedient and economical means to ship your order. But if you have a preferred shipper, we'll be happy to work with them. See our shipping policy.

Product Support

For any product support; from product selection and applications to technical advice or troubleshooting. Our technical experts are ready to help.

Order placement, status, etc.

Check status of your Order, Convert a Quote, or get a copy of an Invoice. We are ready to assist before, during and after the sale. Contact us with any questions. You may find answers to some of your questions in our FAQs.

New Accounts

If you don’t already have one, Create a new online account. We welcome new accounts with an approved credit application. We also accept select credit/procurement cards, check or money order. Access the Credit Application Form or get more details in our FAQs.

If you are paying by credit card, you may do so by entering that information through our secure web site or you may call Customer Service. It is not our company policy to accept credit card numbers via email or fax.

Warranty policy

Many of our products carry manufacturer warranties; you can find this information on the specific product detail page. Cole-Parmer warrants products sold against defects in material or workmanship. See our full Warranty Policy.

Repairs

We’re experts in the equipment we provide. Let us handle your Maintenance and Repair needs. Contact us or see details.

100% customer satisfaction is our number one goal. Four out of five customers highly recommend Cole-Parmer to their colleagues. Hear what customers are saying, check out our customer testimonials.