International - Terms and Conditions
Prices: Prices are subject to change without notice. The prices shown are current U.S. prices (CND if ordering from Canada). You can confirm current prices and availability with our Customer Contact Department by phone, fax, or e-mail. You can also request written quotations to be sent to you by fax, mail, or e-mail.
International Customers: Contact your dealer for a "pro forma quotation" (with local pricing and appropriate freight, duty, and clearance costs).
Terms of Payment: Terms of payment are Net 30 days with established credit.
New Accounts: We welcome new accounts-either an acceptable Dun and Bradstreet rating or three trade references included with your initial order will suffice. We also accept Procurement card, VISA, MASTERCARD, DISCOVER CARD, AMERICAN EXPRESS, check, or money order.
Discounts: Certain items throughout this catalog are available at discounted prices when you order them in quantity. Note: These discounts might not apply to orders being shipped outside of the United States and Canada.
Confirming Orders: Please do not send a confirming order unless your ordering system requires one. You must state any special conditions that are on your confirming order when you first place your order with Cole-Parmer. Please mark confirming orders clearly to prevent duplication. A restocking fee may be charged for return of duplicate shipments.
Product Design Changes: Due to continuing improvements in design, some items may differ slightly from the description and photograph in the catalog. Specifications are subject to change without notice. If you have questions, our Application Specialists will be happy to discuss any design improvements and advantages. We continually update our database with all current product information and changes, which we will relay to you when your order is processed.
Shipments: Unless you specify the shipping method, we will determine for you the most expedient and efficient means of transportation. Appropriate charges (such as freight and insurance) will be added to your invoice.
Cole-Parmer will not be liable for any claim,
loss, or damage caused in whole or in part
due to delay in or failure to make delivery
when such delay or failure is directly or
indirectly caused by act of God; strike or
other labor difficulty; transporation problems;
inability or delay in obtaining necessary labor,
material or products from usual sources;
material shortages; accident; act of any civil
or military authority; act of war; or act of
purchaser; or by the occurrence of any other
contingency beyond Cole-Parmer’s reasonable
control. In such event, the date of delivery
or time for completion shall be postponed
by such length of time as may be reasonably
necessary to compensate for the delay.
Warning - Product Use Limitation: The products within this catalog are not designed for nor intended for use in patient-connected applications including, but not limited to, medical and dental use, and accordingly have not been submitted for FDA approval.
Warranty: Cole-Parmer Instrument Company warrants
products sold against defects in material or
workmanship as follows:
Cole-Parmer, at its option, will repair or
replace any defective product unit at no
charge, or refund the purchase price to
purchaser, provided that (i) the warranty
claim is made in writing within the period of
time specified in the catalog or in information
enclosed with the product packaging,
(ii) proof of purchase by bill of sale or
receipted invoice is submitted concurrently
with the claim and shows that the product is
within the applicable warranty period, and
(iii) the purchaser complies with Procedures
for Returns listed under the general Terms
and Conditions contained herein.
This warranty shall not apply to: (a) defects or
damage resulting from (i) misuse of the product,
(ii) use of the product in other than its
normal and customary manner, (iii) accident
or neglect, (iv) improper testing, operation,
maintenance, service, repair, installation, or
storage, (v) unauthorized alteration or modification;
or (b) post-expiration dated materials.
This warranty is the exclusive remedy of
the purchaser, and Cole-Parmer disclaims
all other warranties, whether express,
implied or statutory, including without
limitation, warranties of merchantability
and fitness for a particular purpose.
No employee, agent, or representative
of Cole-Parmer is authorized to bind
Cole-Parmer to any other warranty. In
no event shall Cole-Parmer be liable for
incidental or consequential damages.
All express and implied warranties, including the implied warranty of merchantability and the implied warranty of fitness for a particular purpose are expressively disclaimed and shall not apply to any products sold or services rendered hereunder. Cole-Parmer Instrument Co., Inc. shall not be liable for consequential, incidental, special, or other direct or indirect damages resulting from economic loss or property damage sustained by you or any end user from the use of the products sold or services rendered hereunder.
Claims: Your order is filled, checked, rechecked, and packed with great care. If damage has occurred, keep the carton and all of the
packing materials. Please report the details immediately to the carrier and then contact our Customer Contact Department.
Return of Items: All returned merchandise must be in unused, resalable condition, and must not be contaminated with hazardous materials. Some products are subject to restocking charge.
International Customers: Returns from outside the United States require
a return authorization number from our International Sales Department. To obtain
this number, please provide us with:
- our reference number (on the packing slip) or our invoice number
- your purchase order number
- catalog number(s) of the items
- opened liquids, chemicals or reagents
- reason for the return
- date of purchase
- action requested (credit, replacement, repair, etc.)
Requests for returns on chemicals must be made within 30 days of receipt. Returns without prior authorization will be refused. Note: Certain items are not returnable for credit, including:
- opened liquids, chemicals or reagents
- refrigerated materials
- post-expiration dated materials
- radioactive materials
- custom- or special-order items
- DEA regulated materials
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